Page 113 - Buku Annual Report BPJT 2021

Improved Quality Management Leads ITRA to
Attain the ISO 9001:2015 Certification
he Indonesia Toll Road Authority
(ITRA), a government agency
Tin charge of manage-ment of
the toll road industry in Indonesia,
managed to get the ISO 9001:2015
interna-tional standard certificate on
Quality Management System in 2021.
ISO 9001:2015 is the first certification
attained by ITRA from an independent
agency, PT TÜV SÜD Indonesia,
effective 25 October 2021.
Sebagai bentuk pengakuan
pihak ketiga yang independen,
sertifikasi sistem manajemen
mutu ISO 9001:2015 menjamin
bahwa BPJT menerapkan
standar ISO dengan baik dan
benar.
As a form of acknowledgment
BADAN PENGATUR JALAN TOL
from an independent third party,
the ISO 9001:2015 quality
management system certifies
that the ITRA has implemented a
service.
As an international standard that defines and serves as a form of risk management
the requirements of a quality management in maintaining good product and service
sys-tem, ISO 9001 was first issued in quality.
1986 by the International Organization for A concrete example of ISO 9001:2015
Standardiza-tion (ISO). This certificate
defines the characteristics of a good implementation in the ITRA environment
quality management sys-tem. Companies is a more efficient administration process,
or agencies have to fulfill the requirements such as the adjustment of toll road
of ISO 9001 to be awarded this certificate. tariffs. They were able to carry out the
administration process of toll road tariff
As acknowledgment from an independent adjustment quicker by implement-ing the
third party, the ISO 9001:2015 quality man- PDCA (Plan-Do-Check-Action) cycle in ISO
agement system certification certifies 9001:2015. Through this cycle, steps that
that ITRA has implemented service that may potentially prolong the administration
follows ISO standards correctly and process are simplified and alternative
properly. This is important to increase steps that follow the Plan-Do-Check-
consumers’ confidence with regard to the Action principles are provided.
quality of ITRA's products and services.
Furthermore, throughout 2021, ITRA made
Other benefits of the ISO 9001:2015 adjustment to the tariffs of 14 toll road
certificate include boosting ITRA’s sec-tions and has imposed tariffs for 4 new
productivity and lifting the spirits of toll road sections. This is an improvement
ITRA’s employees and internal members. com-pared to tariff adjustment in 2020,
Certification also helps to establish which were only done for 7 toll roads. ISO
mutually beneficial relationships with 9001:2015 can also be implemented to
stakeholders, maximizes budget savings, monitor toll road construction, serve toll
Mobil patroli jalan tol & derek gratis yang disediakan BUJT PT Jasa Marga (Persero)
Improving Governance in The Provision of Tollroad in Indonesia | 113